Shipping and Returns
UPS is Villa Creek Cellars’ carrier of choice. Ground shipping is provided by UPS at current market rates. Due to federal law requiring all wine shipments to be signed for by a person at least 21 years old, a daytime delivery address, preferably a business address, is requested.
*Note – If the customer selects another carrier or an air service as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
Wine is a Perishable Product
As wine is a perishable product and does not like extreme temperature changes. We will implement weather holds at our discretion throughout the year. If you choose to ship outside of our normal shipping windows, Villa Creek Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during transit. When your wine order is picked up by the common carrier, responsibility for the wine is that of the purchaser. The integrity of the wine is only guaranteed upon the first delivery attempt.
Notifications & Shipments
You will receive multiple email reminders when your order is being prepared to ship and have plenty of time to make adjustments. Once the shipment leaves our facility the purchaser is responsible for the shipment including but not limited to rerouting and accepting the package. If the shipment gets returned to us, the wine goes back into our inventory. We cannot guarantee it will be available at a later date. Responsibility of payment of reshipment falls on the purchaser.
Villa Creek member allocations feature our most coveted wines. You will receive a detailed notification email the day an allocation period opens. This allocation period runs for 2 weeks. In this time, you will have the opportunity to customize your shipment within the current release.
Villa Creek Allocation Schedule
Spring: January/February shipping in March
Fall: August/September shipping in November
MAHA Allocation Schedule
Opens in May/June shipping in November
Order Pickups
Order Pickups
Your wine will be stored safely in our warehouse from time of order through to a set “pick up date” clearly stated on all email communications sent around release time. You will receive an email when the wines are ready for pickup.
AS WE ARE BY APPOINTMENT ONLY, please book a tasting reservation to pickup HERE. If you would like to just pickup and not taste, please EMAIL US to set up a pickup date and time. If you do not notify us prior, we cannot guarantee someone will be on site to assist you.
We ask that you book at least one week in advance so that we can make sure we have adequate inventory on site. Failing to book in advance may result in there not being enough inventory on site for you to pickup. If you cannot make it within the designated pickup timeframe, we are more than happy to make arrangements to have your wines shipped to you. If you have an appointment to visit us just outside of the pickup window, we are more than happy to hold your wines for a little bit longer.
LATE PICKUPS - As a small scale facility, we don't have the physical space to store wine that has already been purchased for extended periods of time. We will send several reminder emails during our designated pickup window. If we have not heard from you and your wines have not picked up by the pickup deadline stated in allocation emails, the wines will be returned to inventory and a credit will be issued to your account. If you have a store credit, it will be visible on your account and can be used online or in the tasting room.
International Shipping
We are happy to offer international shipping through our fulfillment house, Wine Direct, to the following countries:
Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Cypress, Czech Republic, Fiji, France, Germany, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Jamaica, Japan, Jordan, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Philippines, Puerto Rico, Romania, Samoa, Singapore, Slovakia, Slovenia, South Africa, South Korea, St. Barthelemy, St. Kitts, St. Lucia, St. Maarten, Switzerland, Tahiti, Taiwan, Thailand, Turks & Caicos, United Kingdom (Great Britain, England, Scotland), US Virgin Islands and Vietnam.
To start an international shipment, please email us and include the following information:
recipient name
Recipient address, city, postal code, country (residential or business)
Recipient contact phone number and email address
Desired ship or delivery date
Wine Direct's preferred carrier is FedEx International, and your shipment will be sent via International Priority service. Below you will find some commonly asked questions regarding international shipping.
How quickly will my shipment arrive?
International Priority service transit time is usually 2 to 3 days, however, additional time must be allowed for customs clearance.
What days do you ship international shipments?
Typically, Wine Direct ships to most countries on Monday, Tuesday and Friday (holidays excluded). They can ship to Canada and Puerto Rico Monday, Tuesday and Wednesday (holidays excluded).
How much wine can I ship?
Each country has its own set of guidelines regarding how much wine we can ship to a consumer. Typically, the limits are per shipment, however some countries have stricter guidelines. Please reach out to us with the country you wish to ship wine into and we will happily inquire on your behalf.
Can the Duties and Taxes be pre-paid on an International shipment?
WineDirect can ship wine DDP (delivered duty paid) to most countries EXCEPT Canada. They can provide us with an estimated costs for Shipping and the Duties & Taxes.
For shipments to Canada
Wine Direct can create estimated costs for the shipments to Canada (shipping, duties/taxes, WD Admin fee) however, the duties and taxes are REQUIRED to be paid by the recipient. (This requirement is from the respective Provincial Liquor Board). Shipping to Canada can be quite expensive (sometimes up to 200% of the value of the wine), and with Wine Direct's international shipping estimates, we find it helpful to provide this information upfront to you, the customer, so that you can decide whether or not you would like to proceed.
*A refused shipment exported from the USA cannot be returned to us – it will be destroyed instead.